Trip Cancellation Policy

The trip cancellation policy guidelines aim to ensure fairness, transparency, and efficient handling of trip cancellations. This policy is designed to provide clear expectations for passengers while mitigating potential revenue losses due to last-minute cancellations.

1. Penalty for Same-Day Cancellation
A penalty of 25% of the fare will be applied if a trip is canceled on the same day it is scheduled to occur. The penalty amount will be calculated based on the total fare for the trip. However, the penalty will be capped at a maximum of N2,000.00. This cap ensures that the penalty remains reasonable and proportional to the fare.
2. Penalty for Different-Day Cancellation
A penalty of 10% of the fare will be applied if a trip is canceled on a different day from the day the Trip is scheduled to occur. The penalty amount will be calculated based on the total fare for the trip. Different-Day cancellation is free for users who have subscribed for a number of trips. However, the penalty will be capped at a maximum of N2,000.00. This cap ensures that the penalty remains reasonable and proportional to the fare.
3. Free Cancellation within 10 Minutes of Booking
Passengers will have the flexibility to cancel their trips for free within the first 10 minutes after making a booking. This option allows passengers to correct any booking errors or change their minds shortly after making a reservation without incurring any charges.See more