Behavioral Policy

IntroductionThe following Passenger Behaviour policy outlines the expected code of conduct for all passengers of Urban. This policy aims to ensure a safe, comfortable, and respectful environment for all passengers. By using Urban, passengers agree to abide by this policy.

Booking and Trip GuidelinesPassengers are required to book all trips on the Urban mobile or web app, or through a Dispatch Officer.
Passengers are required to arrive at the departure park at least 30 minutes before their departure time.
Passengers are required to cooperate with the Park Officials, and Drivers at all times. If you are running late, kindly contact the Park or the Customer Experience Team to inform them. Getting on a Bus without having a booking for the trip or taking a trip using another customer’s booking is not permitted. When in doubt about your trip, please contact the Customer Experience Team.

1. Respectful Behaviour1.1 Respect for Others: Passengers must treat fellow passengers, drivers, and Urban staff with respect, courtesy, and dignity. Any form of discrimination, harassment, verbal abuse, or physical assault will not be tolerated.
1.2 Personal Space: Passengers should respect the personal space of others and avoid unnecessary physical contact or invasion of privacy.
1.3 Noise and Volume: Passengers should maintain a reasonable noise level during their journey, ensuring that the volume of conversations, electronic devices, or any other activities does not disturb or inconvenience others.See more