Document Updated June 2025
Urban's Comprehensive and GDPR-aligned Privacy Policy for Urban Traveler Mobile Application
Privacy Policy
Urban ("Urban", "we", "our", "us") respects the privacy of our users ("you", "your") and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Urban Traveler Mobile Application ("App"), and your rights regarding that information.
1. Information We Collect
We may collect and process the following types of personal data:
A. Information You Provide to Us
- Full name
- Phone number
- Email address
- Gender and date of birth
- Address and state of residence
- Government-issued ID (for identity verification)
- Payment and billing details
- Travel preferences and trip history
B. Information Collected Automatically
- Device type and OS version
- IP address and device identifiers
- Location data (with your permission)
- Usage data (e.g., pages viewed, actions taken, app crash reports)
C. Third-Party Data
If you link your account to social platforms or payment services, we may receive information from those services per their privacy policies.
2. How We Use Your Information
Urban uses your personal data for the following purposes:
- To register and manage your Urban account
- To enable trip booking, dispatch, and payment processing
- To send booking confirmations, updates, and service messages
- To personalize your user experience
- To offer promotions, discounts, or loyalty rewards
- To improve app functionality, safety, and performance
- To comply with legal obligations or regulatory requirements
3. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
- Transport and logistics partners (e.g., drivers, fleet owners, travel agents)
- Payment processors and financial service providers
- Government or legal authorities if required by law
- Third-party service providers for analytics, customer support, or marketing (under strict data protection contracts)
4. Your Privacy Rights
You have the right to:
- Access, correct, or update your personal data
- Request deletion of your account and associated data
- Object to or restrict how we process your data
- Opt-out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise these rights, please email: [email protected]
5. Data Security & Retention
- Urban uses bank-grade encryption and secure storage to protect your information.
- We retain your data only as long as necessary to fulfill the purposes stated or as required by law.
- In the event of a data breach, we will notify you and regulators in accordance with applicable laws.
6. International Data Transfers
If you access the App outside Nigeria, your information may be transferred to and stored in Nigeria or other jurisdictions. We take appropriate steps to ensure adequate data protection for international users.
7. Children's Privacy
Urban does not knowingly collect data from children under 16. If you believe we have collected such data, contact us immediately at [email protected].
8. Third-Party Links and Services
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those platforms. Please review their policies separately.
9. Policy Updates
We may update this Privacy Policy from time to time. We'll notify you via the App or email. Continued use of the App means you accept the revised terms.
10. Contact Us
If you have questions or concerns about this policy or our data practices, please contact:
Urban Technologies Ltd
Abuja, Nigeria
Email: [email protected]
Website: https://www.urban.ng
For information about how we use cookies and similar technologies, please see our Cookie Policy.